Privacy and data processing

Controller: Instituto Nacional de Seguridad Social (INSESO), Avenida de la Independencia, Malabo. Contact: info@inseso.org.

Purposes: answering enquiries, organizing requested appointments and sending notifications and confirmations. Booking an appointment does not constitute an application for or an award of a benefit.

Data: name, email and necessary enquiry content; for appointments, service, office, date and time. Contact phone is optional. No medical documents are requested for bookings.

Digital forms may include identity, contact, employment, bank and requested-assistance information, depending on the procedure. To download a PDF, the server processes the data and returns the document. Choosing Send emails the PDF and declared signature to INSESO and sends the applicant a receipt. This feature does not save forms in a database; sent documents remain in mailboxes subject to institutional retention periods. Medical reports cannot be uploaded through these forms.

Access: authorized INSESO staff and hosting and email providers involved in processing. These forms are not used for advertising.

Retention: operational appointment records are deleted 90 days after the appointment date by the supplied maintenance task. Email retention follows INSESO’s records and mailbox policies.

Contact info@inseso.org for information or requests concerning your data. Do not send sensitive documents on your own initiative.